Refund Policy

1.Return
1.1.Return Conditions

Because we are handmade products, once an order is placed, we will not provide returns or exchanges unless the product has quality problems (excluding color difference, residual glue, etc.) or the wrong product is received.

(1) Returns must be postmarked within 30 days after the date of delivery.
(2) If you receive a damaged/defective item, Customer Service should be notified within 24 hours of receipt.
(3) All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.

1.2.Return Cost
(1) If it is because of product quality, wrong products, etc., we will bear the return shipping costs.

1.3.Return Steps
It‘s bummed to us if you're not 100% satisfied with the items you received.
You can follow the steps below to make a return:
(1) Sign into your account.Find the order in My Orders , copy the order number.
(2) Contact customer service email :Info@lunviu.com
(3) Fill in the return information on the paper.
(4) Pack the product, contact the delivery company to arrange the return.
(5) We will confirm the parcel immediately after we receive the return.
(6) update the status of the return and refund within 5 working days. The refund will be returned to you wallet or to your original payment account.

Please Note: reserves the right not to process returns in the following situations:
(1) Return Exceeds the return time limit
(2) Return Non-our website items
(3) Return without application.

2.Refunds
2.1. Refund Conditions
All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.
2.2.Refund steps.
(1) Contact customer service. When the returned logistics order number arrives at the seller’s warehouse, inform the logistics order number information.
(2) The customer service will confirm the logistics and receive the goods into the warehouse.
(3) The refund will be returned to the original payment account by default.
2.3. Refund process time
Refund method Refund process time：Bank 3-5 business days

specific time of the money refunding to your original payment account according to your payment mode/bank account.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some processing time before your refund is officially posted.It usually takes 3~5 days, please wait patiently.
If you’ve done all of this and you still have not received your refund yet, please contact us so we can better assist you.
Email:Info@lunviu.com